So a few days ago we found a large package on our front porch.
I noticed it was from a company that I had ordered once from a few months back,
but nothing recently....so I couldn't figure out why they would be sending me something.
I took it inside and opened it up. A bedspread, 2 pillow shams and a blanket.
Nothing I would have ordered. Then inside as I looked further
I found an order slip for a woman in Greenview, Calif.
I've never even heard of that city.
So okay, somehow the company mailed it to me on mistake
when it was suppose to go to Sheryl F in Greenview.
And somehow my address got slapped on the outside of this box.
(And I do mean slapped. It was crooked, in a far corner of the box, and partially torn.)
So I call the company right away and explain. They are as baffled as I am.
They tell me I will need to take it to the Post Office and pay for delivery back to them.
Then they said I should call them back and tell them how much it cost me,
and then they will send me a check in the mail.
I ask if they could just send a UPS truck to my house to pick it up.
They said, no, they can't do that.
So okay, I tape it all back together and make a new label for it,
and then give it to Den to take to the PO.....just because he does that sort of thing.
He thinks about it for a few seconds and then says it's crazy.
He says that company should just send us a postpaid label for it in the mail.
So he suggests I call them back and request that.
So today I call again and request a postpaid label, and the girl says,
"No we don't do that here. You need to take it to the PO and pay for it
and then we will mail you a check for the amount."
That's when I say to her, "Does this not sound ridiculous to you?
This package lands on our porch accidentally from an error your company obviously made,
and yet you want us to spend our money to send it back to you."
She responds almost robotically, "We will send you a check for the cost of postage."
Me: "I know. But like I said, my husband wants you to send us a postpaid label first."
She: "We don't do that here."
Me: "Even if you aren't set up to do it, you can just go to a PO and pick one up and send it to us."
She: "No. You need to send the package first and then we will send you a check."
I think we went through the same conversation about 3 times and then I'd had enough.
"I will keep the package another few days and then I'm getting rid of it.
So if someone wants to call me back about it and send me a post paid label I will take their phone call.
"You need to send the package first and then we will send you a check."
Me: "Thank you.....and I'm going now."
Silence and pause.
Silence and no response.
So I hang up the phone, and as I do I hear her saying in a sort of whiny bratty voice, something like,
"Well goodbye then." I couldn't make out for sure what she said, but I did hear the attitude.
Are we just being stubborn here? Even though I told them I'm going to get rid of their merchandise, when it comes right down to it, I know I can't.
So what do I do with it?
We figure it will cost about $30. to return it to them.
They would probably eventually reimberse us the money,
but I think it's the principle of it all that bothers me.
They are treating me like a unsatisfied customer that just wants the easy way out.
They don't seem to acknowledge that I am not their customer.
So really, I'm curious, what would you do? Anybody have an opinion?