Disclaimer: I know with all the problems in the world right now, and worries in my own life, this is not even on the list...Still, having said that, here this is...I'd really like to know if you have heard of this...maybe it's common place right now...maybe it's not.
10 years ago Dennis and I stayed in a Hampton Inn in West Covina. We thought it was okay until the next day when I asked for an extra hour of stay. Den was late getting back from working there (back in the days when he was still with LAPD) They said no, check out was noon, no exceptions. I even asked to let me pay for an extra hour. Still no. They said the best they could do was let me take my luggage and wait in the lobby for him.
We checked Hampton Inn off our list.
Then last night we decided when the Marriott was full in Bakersfield, we would give Hampton Inn another try. After all, it had been 10 years. Surely they had gotten better. Or so we thought.
Walking in I was encouraged by this sign mounted into their granite counter:
So we thought, okay, this time they are going to be more accommodating. They even said, "Check out time is noon, but if you need extra time we can let you stay till 2pm if you need to." Wow.
Not only that, but they offered us bagels, muffins, juices, and toast...as soon as we arrived. I've never had a hotel do that before. We were impressed.
And our room was comfy and clean and nice.
So what was the problem? Well listen to this.
Last night as we were in bed I decided to get up and check the thermostat...to make sure it was on a good setting for the night. We all do that in a hotel room, right?
It really didn't make sense to me...it had no cooling or heating tab, and when I pressed the up and down buttons odd unrelated numbers came up. So I called the office and here was our conversation:
"I can't figure out the thermostat. Could you please explain it to me?
"I can send a maintenance man up to your room to help you."
"We're already in bed and we don't want anyone coming in, so could you just tell me over the phone how to work it?"
"Well I don't know what kind you have."
"I'm sure it's the same one you have in every room, right?"
Well you can't really program those because they are run by a sensor."
"A sensor? So are you telling me we can't control the thermostat in our room?"
"It will continue working as long as there is movement in the room. But once you go to sleep, it stops."
"So we can't have any cooling or heating while we sleep? Only when we are up and about the room?"
"Yes that's how it works, yes. It will work for, uh....about 30 minutes after you go to bed and then it shuts down, unless someone gets up in the night...then it will last another 30 minutes."
"This is so odd."
(a pause and he doesn't say anything, so I ask:)
"Don't you think this is really odd?"
(Finally I hear him again)
"uh, yes it is, but I can't do anything about it. Only our maintenance man can override the sensor and he won't be in until 8am."
(Didn't he just say a few moments ago that he would send the maintenance man up...now suddenly he says he is not coming in until 8am?)
So I thanked him for his help (it wasn't his fault and he was honest with me...well sort of)...and then we went on to have an interesting night.
When it became quite warm, one of us would get up for a moment, and sure enough the a/c would click on again for 30 minutes. Oh, and we also had a small continual sensor light flashing on the ceiling and one on the wall going on and off, all night long.
It was an adventure. Yes, then early this morning we were awakened by a barking dog in the room next to us. That's when we learned they accept pets.
No, we didn't ask for our money back. It was a really nice room and otherwise we were happy. But a hotel controlling your thermostat? They should tell people that, and have it mounted into the granite, right beside the 100% Hampton Guarantee.
So long Hampton Inn. Farewell. It was nice. Except for the sleeping part.
So here's my question for you:
Would it have bothered you if your hotel controlled the temp in the room while you were sleeping?
Or would you have felt more like Dennis, in that it was not that big of a deal?
I really do wish I could be more like him, but I'm not.
More later on why we were in Bakersfield. Just in case you want to know. Or even if you don't.
Sorry this post was so long.